No, unfortunately we are unable to accept doll returns. We go through meticulous care to ensure each doll that leaves our warehouse is perfect, but if you are unsatisfied, we recommend putting the doll up for sale in the Sales on TDF section on TDF.
Also, due to the current pandemic situations, we will not allow any return for several safety reasons related to COVID-19.
If your order isn't right or has a significant defect, we will compensate, assist you in repair, or completely replace your doll at no cost to you.
Note: only applies to unused dolls. Please read more about our Genie Guarantee here.