Support
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Recent activity by Support-
Do I have to pay customs, import taxes and duties?
No, in most cases - US, Canada, UK, EU - we take care of the customs clearance and duties. The cost is included in the price of the doll. In some rare circumstances, we will ask you to cover the cu...
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Can I return my doll?
No, unfortunately we are unable to accept doll returns. We go through meticulous care to ensure each doll that leaves our warehouse is perfect, but if you are unsatisfied, we recommend putting the ...
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Doll features that cannot be combined
For WM/YL/OR Dolls: FULL BODY HEATING cannot be combined with; Shrugging Shoulders Extra Soft Breasts TPE Jelly - cannot be combined with gel implants - this will cause the doll's breast to tea...
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What's the difference of enhanced mouth and standard mouth?
The enhanced mouth for our silicone dolls has artificial tongue and hard silicone teeth which simulate very realistic blowjobs. Standard mouth is just a hole. We offer this option for both TPE and...
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Can I get customized labia and nipples?
Yes, you can customize the color of labia as well as the color and size of the nipples/areola in the customization options for individual doll. Please check your doll's product page. BACK TO SE...
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Are tattoos available?
Yes, some brands like Climax, Sino and Irontech have tattoos as an add-on option in the customization options. However, we can also help you get the right tattoo and ship them with your order. Extr...
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How strong are the doll’s joints?
Doll joints are made from stainless steel. They’re very strong and designed to bend in a very human-like way. Although the joints are strong, bending a joint in an unnatural way or forcing the doll...
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I changed my mind. Can I cancel my order?
Please remember that you have 24hrs to change your order (customization, body type, etc.) or cancel it. After 24hrs no changes will be accepted to the order as we begin working on your order. ...
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How do I clean my doll?
A cleaning kit is included with every doll which consists of a douche ball and antibacterial soap. After you have used your doll, flush the cavities out with warm water and antibacterial soap as so...
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How can I style my doll’s hair?
All dolls at SDG are provided with high quality synthetic wigs that can be removed for styling, cleaning, or full replacement with any commercial wig. When brushing a long wig it is best to use a m...